SHIPPING & RETURN

Your orders are shipped from our warehouses located in CA or China Mainland. Items in stock usually shipped within 48 hours.

Working Time: Monday ~ Saturday (Time Zone 8) ,

Resting Time: Sunday

Order Processing Time : If you place the order on Sunday or Chinese holidays,your order will be dispatched on the next working day.In some cases delivery may take a little longer than stated due to security and customs clearance.

Country/Areas
Estimated Time
America
 3-5 Working Days
Canada
 3-5 Working Days

You can track it directly

Attention : We Will Send Order confirmation and shipping inform message and email after you place the order , please check it, once there exist unauthourize payment, please contact us in 7 days , we will not process it over 7 days.

Note:
1. Purchased but not shipped (Cancelation):
     Your order will be issued as soon as possible after your purchase, so you will be charged a 5% processing fee.
2. Return
  • 15 Days: We advice you check the hair after you receive it, if the size, style, color doesn't match the your needs, please contact us for return or exchange. We don’t accept used hair returning or any claim about not matching description over 15 days. Besides, if you just don't want the item and want a refund, please also contact us within 15 days after you receipt it, and you will be charged up to 10% restocking fee. (this is withheld from refund)
  • Original Condition: Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
  • Contact Us First: The customer must email to sunber@sunberhair.com for a return authorization prior to sending any product back to us. Or the refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.
  • Return Shipping: Buyer needs to pay the return shipping fee if it is not a seller problem.
     (Hair care & styling product, accessories, liquids, and special-order items are ineligible for return.)
3. WHAT IS INELIGIBLE PRODUCTS? This will not be supported by a return or refund
  • The frontal lace was cut or damaged
  • The original packing or product was altered
  • The item was worn or sprayed any hair styling products
  • The item was damaged and the original status was changed
  • Special order and clearance items
4. About Refund
  • Tell Return Information: Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. This will be issued in 2 days.
  • Late Or Missing Refunds: We’ll let you know once we send a refund. If you haven’t received it yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sunber@sunberhair.com.
5. Shipping Damage Claims
  • We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us at sunber@sunberhair.com.
     Notice: we will not accept Shipping Damage Claims more than 7 days from receipt of products.