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SHIPPING & RETURN

Your orders are shipped from our warehouses located in CA or China Mainland. Items in stock usually shipped within 48 hours.

Working Time: Monday ~ Saturday (Time Zone 8) ,

Resting Time: Sunday

Order Processing Time : If you place the order on Sunday or Chinese holidays,your order will be dispatched on the next working day.In some cases delivery may take a little longer than stated due to security and customs clearance.

Country/Areas
Estimated Time
America
 3-5 Working Days
Canada
 3-5 Working Days

You can track it directly

Note:

RETURN & REFUND

1. 15 days:  Items returned within 15 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect, such as the size, style, or color doesn't match the description, please contact us within 7 days, our customer service will reply to you as soon as possible. 
2. Original condition:  Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.  
3. Contact us First: Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Buyer needs to pay the return shipping fee if it is not a quality problem. Or you can keep the product and negotiate with our customer service for the refund directly.
4. Authorized: For any returns, you must contact customer service department to obtain Confirmation#. Your refund will be processed and automatically applied to your original payment account.  Buyer are responsible for the return shipping charge.Please kindly send an email about your order number and returned package number.
5. Ineligible: Hair care & styling product, accessories, liquids, and special-order items are ineligible for return.
6. USA Customer: If you’re located within the United States, we offer local returns & exchange by contacting customer service for return instruction and information.
  

Once the return has been authorized with given RMA# / Confirmation#.  Assigned returned item(s) will be allowed to be returned for refund.  Please include your email address, order# & RMA#.

WHAT IS INELIGIBLE PRODUCTS? This will not be supported by a return or refund
1. The frontal lace was cut or damaged
2. The original packing or product was altered
3. The item was worn or sprayed any hair styling products
4. The item was damaged and the original status was changed
5. Special order and clearance items