Return and Exchange Policy

  • 30 Days: We advise you to check the item after you receive it. If the size, style, or color doesn't match your expectations, please contact us for a return or an exchange within 30 days.  We won’t accept the return if the hair is used or any claim about not matching description over 30 days. Besides, if you solely don't want the item and want a refund, please also contact us within 30 days after you receive it, however, you will be charged up to 10% restocking fee. (This is withheld from refund.)
  • Original Condition: Items must be returned in its original factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sell refurbished or previously owned products. Please make sure that the wig is INTACT and that the LACE has NOT been cut.
  • Contact Us First: Customers have to email sunber@sunberhair.com for a return authorization prior to sending any product back to us. Or the refund will not be accepted, and the customers will have to pay the shipping fee to get the item returned, or sacrifice the item.
  • Return and Exchange Shipping Fee: Buyers need to pay for the return shipping fee if the reason for the return is not resulted from us. The fee entirely depends on the return method you use. Generally, we would recommend you to contact us first, and we would recommend the most suitable and affordable method for you. In most cases, the fee should not be higher than $10
  • Return Address: 2805 Peterson Place, Norcross, GA 30071 United States  

Hair care & hairstyling product, accessories, liquids, and special-order items are ineligible for a return.


- WHAT SITUATIONS ARE INELIGIBLE FOR A RETURN? The following examples are not eligible for a return or a refund.

  • The frontal lace iscut or damaged
  • The original packaging or product isaltered
  • The item isworn or sprayed by any hairstyling products
  • The item isdamaged, and the original status is changed
  • Special ordersand clearance items

Order Cancellation

You can cancel the order if you request a cancellation in a timely manner. Orders can't be canceled once the parcel is shipped out or when we have already begun the process to customize your hair extension. Your order will be processed once it is placed, so a 5% processing fee will be applied.

 About Refund

  • Return Information:Please send us a notification after you ship out the item, and you need to provide the tracking number to us.
  • Refund time: Once we have received and checked the item, we will offer you an exchange or give you a refund.Refund will be issued in 24 hours. Normally you can get the refund within 3-5 working days after we finalize the refund. (Different Bank may have different policies)
  • Late Or Missing Refunds: We will notify you once we have finalized your  If you haven’t received it in 3-5 business days. Please contact your credit card company and your bank, it may take some time for them to process the refund. If you still can’t receive your refund, please contact us at sunber@sunberhair.com.
  • Notice: Refund does not includeExtra Express/ Standard Shipping Fee since it had been paid to the shipping company. We appreciate your understanding.
  • To make up Your Loss: Your next order will be given Extra Discounts & Gifts.
  • Please do not refuse to sign the package before contacting our customer service, sincethe long-term shipping time waste & shipping fee will be Thank you for your understanding.

 About Claims

Damage Claim: We are proud of our products, but unfortunately, sometimes damages will be caused during the transit, and it is out of our control. So please check the item and see if it’s in a good condition once you receive it. If damages are found on the item upon arrival, please send us pictures or videos of the damages, and contact us at sunber@sunberhair.com.

Notice: we will not accept Shipping Damage Claims after 7 days from order receipt.

Package Lost Claim: If you didn't get the package after it’s been delivered, please contact us immediately. We will contact the shipping company to resolve the problem for you. If the package is lost, we need your assistance to open a case, such as providing your social number, passport and so on. Failure to provide required information to the shipping company will hinder them from resolving the problem and, in this case, we will not provide a refund or resend the item.

Some shipping companies may need your personal signature like DHL or Royal Mail. But if you request the shipping company to deliver your package without signature, we will not be able to compensate for your loss if the package’s gone missing or damaged.

PayPal Claim: Hair is a consumable. So, if you have any question when using it, please contact us within 2 months. We will try our best to assist you with your issues. Since the shipping information and other related records may disappear after 3 months, so please understand that we do not accept any claim on PayPal after 3 months.